8th June, 2021: Public Service and Gender Chief Administrative Secretary Hon. Beatrice Elachi on 8th June presided over the official opening of Huduma Kenya Service Leaders Workshop in Mombasa.
The 4 day workshop brought together centre managers and Huduma service leaders drawn from different Government Ministries, Departments, Agencies and institutions that provide services in Huduma Centres across the Country.
In her address, Hon. Elachi said that Huduma Kenya will continue to provide services to all Kenyans more efficiently and effectively.
“I would like to invite your commitment to Public Service Delivery, to keep engaging, resolving and innovating so as to build back better in terms of your role as the key drivers of Public Service Delivery in the Huduma Kenya Service Delivery Programme, ” said Hon. Elachi.
The containment and mitigation measures put in place by the Ministry of Health due to COVID-19 necessitated a rethink of the operations of the Public Service. This led to the adoption of new approaches and innovations to Service Delivery such as virtual meetings, remote working, and Service by Appointment at Huduma Centres.
Through the Huduma Kenya Service Delivery Programme the Government has changed the narrative for Public Service Delivery by setting high-quality standards to ensure the entire Public Service operates professionally, transparently, efficiently and is accountable to the citizens.
On his part, Huduma Kenya Secretariat CEO Mr. James Buyekane noted that despite challenges brought about by COVID-19, Huduma Kenya has continued and will continue to find better ways of providing services to Wananchi efficiently.
Currently, Huduma Kenya provides over 130 services in 52 Huduma Centres spread across the Country.
The services include; issuance of initial identity cards, issuance of duplicate identity cards, issuance of birth certificates, assessment of stamp duty and franking of documents, application for Access to Government Procurement Opportunities, registration of self-help groups and CBOs, registration of welfare Societies and Search of business names among others.
By Brian Were